Customer Service Liaison

7 hours ago


Elkhart, Indiana, United States Alick's Home Medical Equipment Full time

**Job Summary**

Alick's Home Medical Equipment is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities**

* Provide timely and effective support to customers through various communication channels, including phone, email, and in-person interactions.

* Maintain a broad knowledge base of our products and services, and be able to effectively communicate their features and benefits to customers.

* Utilize strong problem-solving skills to resolve customer complaints and concerns in a professional and courteous manner.

* Collaborate with internal teams, including sales and service technicians, to ensure seamless and efficient service delivery to customers.

* Stay up-to-date on industry trends and developments, and make recommendations for process improvements to enhance customer satisfaction and experience.

**Requirements**

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.

* 1-2 years of customer service experience in a sales or service environment.

* Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.

* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.



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