Customer Service Representative

5 days ago


Elkhart, Indiana, United States Elkhart Public Library Full time
Job Summary

The Elkhart Public Library is seeking a highly skilled and customer-focused individual to join our team as a Circulation Clerk. As a key member of our library staff, you will be responsible for providing exceptional customer service, maintaining patron accounts, and circulating library materials.

Key Responsibilities
  • Customer Service: Provide welcoming and helpful service to patrons, responding to their inquiries and resolving issues in a timely and professional manner.
  • Patron Accounts: Create and maintain patron accounts, ensuring accurate and up-to-date information.
  • Circulation: Circulate library materials, including checking in and out, pulling and routing holds, and performing other related tasks.
  • Financial Transactions: Handle financial transactions at the circulation desk and public copiers, maintaining accurate records and adhering to library policies.
  • Administrative Duties: Perform designated administrative and clerical duties, including opening and closing tasks, as assigned.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Prior library experience preferred.
  • Skills: Ability to deal tactfully and courteously with people of all ages, basic clerical and computer skills, and ability to learn and adapt.
Working Conditions
  • Work Schedule: Full-time or part-time, including evenings and weekends.
  • Travel: Frequent local travel, occasional long-distance travel.


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