Customer Service Ambassador

20 hours ago


Elkhart, Indiana, United States MSC Industrial Direct Full time

Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at MSC Industrial Supply. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our valued clients.

Key Responsibilities:

  • Assist customers with product inquiries and orders in a timely and professional manner.
  • Resolve customer issues and complaints through effective communication and problem-solving skills.
  • Process orders accurately and efficiently to meet customer needs.
  • Provide product recommendations and technical support to customers to enhance their shopping experience.
  • Maintain a high level of customer satisfaction through proactive communication and issue resolution.
  • Collaborate with the sales team to meet customer needs and exceed sales targets.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in using computer software and systems.
  • Ability to work in a team environment and contribute to a positive and supportive team culture.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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