Dialysis Program Director

2 weeks ago

Queens, New York, United States Fresenius Medical Care North America Full time
Purpose and Scope:

As a Dialysis Program Manager Registered Nurse, you will oversee patient care in home therapies programs while maintaining cost-effective clinical operations. You will provide direction and guidance to the interdisciplinary team providing care to Home Therapies patients to ensure the highest standard of care is provided.

Key Responsibilities:
  • Manage the operations of multiple Home Therapies programs with direct responsibility for results, including growth, patient retention, program costs, operational methods, scheduling, and staffing.
  • Direct activities related to the area's strategic plans, goals, and objectives, ensuring alignment with those of the region, division, and company.
  • Implement quality goals and action plans to achieve quality standards.
  • Collaborate with operations leaders, market development, in-center leadership, and patient education and quality teams to promote Home Therapies growth in assigned programs.
  • Responsible for profit and loss management of the assigned program, including optimal performance of program operations to achieve or exceed budgets and key performance indicators.
  • Direct and manage all aspects of patient care for Home Therapies patients in assigned programs from admission through discharge of the patient.
  • Provide direction, guidance, and support to staff members to ensure the safe and effective delivery of Home Therapy Support Care to patients with End-Stage Renal Disease (ESRD).
  • Oversee patient and caregiver readiness and ability to perform dialysis treatments at home and assess the environment for suitability in the ongoing delivery of Home Dialysis Therapy, including training patients and caregivers on the safe and effective operation and preventative maintenance of equipment.
  • Manage patient experience efforts by supporting company patient satisfaction initiatives, embodying the company values and patient experience drivers while encouraging others to do the same.
  • Ensure competency of staff in the operation of all Home Dialysis Therapy-related equipment, including the ability to troubleshoot equipment problems with the patient via telephone, maintaining appropriate staff licensures and CPR certifications.
  • Responsible for management of program supplies, equipment tracking, ensuring that orders are replenished in a consistent and timely manner.
  • Direct data entry-related activities, such as patient admission, regulatory reporting, billing, physician orders, lab results, vital signs, patient status, and any other treatment-related data into systems.
  • Ensure regulatory, compliance, and audit activities are accomplished on time.
  • Orient and support all new Home Therapies staff and provide ongoing education, ensuring compliance with all risk management initiatives, including in-center staff.
  • Responsible for hiring, coaching, and counseling employees, including performance reviews, disciplinary action, and terminations.
  • Provide leadership, coaching, and development plans for all direct reports to maintain an engaged and productive workforce, partnering with Human Resources on employee matters.
Physical Demands and Working Conditions:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is characteristic of a healthcare facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.

The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment used can vary in complexity. Equipment aids and/or coworkers may provide assistance.

The employee may occasionally be required to move, with assistance, machines and equipment of up to 200 lbs., and may lift chemical and water solutions of up to 30 lbs. up as high as 5 feet. There is a two-person assist program and 'material assist' devices for the heavier items.

Employees are required to take the Ishihara's Color Blindness test as a condition of employment.

Note that: Failing the Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made.

Travel required between assigned facilities and various locations within the region up to 25% of the time. Travel to regional, Business Unit, and Corporate meetings may be required.

Supervision:

Responsible for the direct supervision of various levels of Home Therapies staff.

Education:

Graduate of an accredited School of Nursing (R.N.) Advanced education preferred. Current appropriate state licensure.

Experience and Required Skills:

Minimum of one year nursing experience plus a minimum of six months dialysis nursing experience.

3+ years' supervisory or project/program management experience preferred.

Demonstrated management skills necessary to provide leadership in the supervision of dialysis personnel and to ensure the delivery of maximum quality care to all patients.

Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees.

Performance management and decision making.

Successfully complete CPR Certification with maintenance as required.

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