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Program Director

2 months ago

Queens, New York, United States SCO Family of Services Full time

Job Summary

The Program Director will provide administrative and clinical leadership for the Family Treatment & Rehabilitation (FTR) Program, ensuring program fidelity and meeting ACS and OCFS defined outcomes. This role will supervise an interdisciplinary team, manage HR processes, and oversee clinical diagnostic team meetings.

Key Responsibilities

  • Provide mission-focused administrative and clinical leadership for the FTR Program.
  • Ensure program sustains fidelity to the FTR practice model and meets all ACS and OCFS defined outcomes.
  • Supervise an interdisciplinary team, including three Supervisors, Mental Health and Substance Abuse Specialists, FTC Facilitators, and Coordinators.
  • Manage HR-related processes, including hiring, onboarding, offboarding, and progressive discipline.
  • Ensure all staff complete required training and have professional development plans.
  • Oversee Clinical Diagnostic Team Meetings and ensure best practices in interdisciplinary collaboration.
  • Manage a mobile workforce and related IT needs.
  • Direct the development and implementation of ACS, OCFS, FTR, and SCO policies and procedures.
  • Directly manage crises and provide coverage for client care as needed.
  • Manage intake process for program and maintain full utilization.
  • Develop and implement marketing plans for client recruitment.
  • Develop and utilize strategies to incorporate family voice and value of racial equity in program.
  • Utilize strategies to develop and maintain a trauma-informed environment.
  • Ensure Family Team Conferencing occurs and adheres to best practices.
  • Allocate resources and track program spending aligned with budget.
  • Manage fiscal reconciliations related to program spending.
  • Use data to set performance goals and measure outcomes.
  • Responsible for all model fidelity assessment and outcome evaluation activities and reports.
  • Responsible for ensuring proper and timely utilization of PROMIS and CONNECTIONS data base systems and preparation and submission of data reports as applicable.
  • Ensure all case record documentation is maintained and meets ACS, OCFS, and agency-wide case record review standards.
  • Develop and track Key Performance Indicators on quantitative and qualitative outcomes aligned with ACS and model expectations in collaboration with QI.
  • Liaise with ACS & OCFS on collaborative QI processes and audit preparation and response.
  • Establish and maintain strategic partnerships with community-based organizations and public agency partners.
  • Participate in, and advocate organization's priorities at ACS, COFCCA, and other meetings, workgroups, and coalitions.
  • Collaborate across SCO program areas to enhance relationships and effective practice with shared families.
  • Collaborate with internal departments, including Human Resources, Business Operations, Finance, IT, QI, and others.
  • Participate in the preventive leadership team to develop strategic planning and service integration.
  • Communicate program objectives, priorities, and progress to the appropriate individuals, including the Director of Preventive Services and Vice President.
  • Participate as a member of the SCO Administrative Council.
  • Perform all other duties as assigned.