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Customer Success Data Analyst

1 month ago

Cincinnati, Ohio, United States CDK Global Full time
Customer Success Data Analyst

Join CDK Global as a Customer Success Data Analyst and play a key role in driving business growth through data-driven insights. As a member of our Customer Success team, you will be responsible for analyzing customer data to identify trends, patterns, and anomalies that impact customer outcomes.

Key Responsibilities:

  • Conduct in-depth email analysis of customer data to identify trends, patterns, and anomalies that impact customer outcomes
  • Lead large, complex analytics and reporting projects, delivering accurate, accessible, and repeatable business reporting and insights to stakeholders across all levels
  • Demonstrate leadership and knowledge in the business and data landscape, standardized reporting, experimentation, and analysis to support performance discussions across multiple channels
  • Proactively help the business leverage data and insights to enhance our ability to inform on event management efforts and increase the efficacy of our approaches
  • Provide analytics support, actionable insights, and recommendations to optimize and scale email execution
  • Apply a customer/stakeholder-oriented focus and user experience design best practices to ensure data analysis is easily consumable through visualization, presentation, and storytelling
  • Independently problem solve and educate stakeholders from across the business

Requirements:

  • 4+ years in email analytics
  • Required experience working with customer success software like Totango, Braze, Gainsight or Marketing Platforms like Marketo, Eloqua, Hubspot, Pardot
  • Knowledge of Salesforce
  • Demonstrated history of building production-grade data models that power dashboards and live technology solutions
  • Strong communication & project management skills and a highly collaborative approach to problem-solving
  • Expertise in querying, analyzing, and visualizing big datasets via building dashboards using data visualization tools
  • Strong business intuition with a bias towards action
  • BA/BS or equivalent technical certification, preferably in a quantitative discipline

What We Offer:

  • Base Salary Range: $90,000 - $115,000
  • Annual performance bonus, benefits, and/or other applicable incentive compensation plans
  • Medical, dental, and vision benefits
  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

Why CDK Global?

At CDK Global, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers, and communities. We are open, curious, and encourage different views, so that everyone can be their best selves and make an impact.

CDK Global is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status, or any other category protected by law.