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Concierge/Front Desk Associate
1 month ago
Portside at Grande Dunes is seeking a compassionate and caring Concierge/Front Desk Associate to provide exceptional senior living experiences. As a key member of our team, you will be responsible for providing administrative support, maintaining resident files, and ensuring a welcoming environment for our residents and guests.
Key Responsibilities- Provide clerical support, including maintaining resident, personnel, marketing, maintenance, and resource files.
- Answer telephones, greet guests, and respond to residents' requests.
- Assist in coordinating services to residents, including scheduling appointments and providing information.
- Maintain the professional and organized appearance of the lobby and reception area.
- Provide administrative support, including typing, filing, and preparing reports.
- Schedule work orders and coordinate with Maintenance/Housekeeping.
- Assist with recruitment activities, including placing ads, screening applicants, and scheduling interviews.
- Maintain inventories of supplies and assist in ordering approved supplies.
- High School Diploma or GED at a minimum.
- Experience in general office procedures, computers, and office equipment.
- Physical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve the residents.
- Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene are expected.
- One year of office or hospitality experience preferred.
- Good grammatical and writing skills, proficient with email process and etiquette.
- Ability to read, write, and speak English.
- Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents.
- Be free of communicable disease.
- Completion of drug testing and criminal record background check upon hire and upon request of supervisor.
- Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.
- Adhere to and carry out all policies and procedures.
- Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel.