IT Solutions Specialist

4 weeks ago


Memphis, Tennessee, United States US Tech Solutions Full time
Job Overview

The IT Field Technician role at US Tech Solutions is an exciting opportunity for a skilled professional to provide on-site client-facing support, including installation, servicing, and repairing systems. Our ideal candidate will have a strong background in hardware and software installation, support, and troubleshooting, with experience working with Windows and MS Office.

As a key member of our team, the successful candidate will be responsible for ensuring the operational status of system equipment before deployment, resolving customer issues in the areas of hardware installation, repair, upgrade, and maintenance, and referring issues to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.

Our team is committed to delivering exceptional results, and we are looking for a talented professional who is passionate about providing top-notch technical support. If you have a strong work ethic, excellent communication skills, and a keen eye for detail, we want to hear from you.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are dedicated to helping our clients achieve their business objectives by providing innovative solutions and exceptional service.

We are proud to be an Equal Opportunity Employer, and we welcome applications from diverse candidates who share our commitment to excellence and customer satisfaction.

Salary and Benefits

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Responsibilities

The IT Field Technician will be responsible for:
  • Providing on-site client-facing support, including installation, servicing, and repairing systems.
  • Ensuring the operational status of system equipment before deployment.
  • Resolving customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
  • Referring issues to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.

Requirements and Qualifications

To be successful in this role, you will need to have:
  • + of field support experience.
  • Hardware/software installation, support, and troubleshooting experience.
  • Experience working with Windows and MS Office.
  • Configuring new PC's/notebooks via SCCM imaging.
  • Ticket management experience.
  • iOS device familiarity.

Work Environment

The IT Field Technician will work in a variety of environments, including office settings and walk-up kiosk support. You will be required to lift and carry up to lbs.

About the Job

This is a full-time contract-to-hire position, with a + month duration. The successful candidate will have the opportunity to work with a talented team of professionals and develop their skills and expertise in a fast-paced and dynamic environment.
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