Front Desk Associate

1 month ago


Schiller Park, Illinois, United States Sonesta Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Sonesta Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring a seamless and memorable experience for our guests.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Process cash and credit transactions, maintaining a high level of accuracy and attention to detail.
  • Respond to guest inquiries and provide information on hotel services and amenities.
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
  • Perform other duties as assigned by management.
Requirements
  • High school diploma or equivalent required.
  • Previous hotel experience or customer service experience preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • Valid driver's license required.
Benefits

Sonesta Hotels offers a comprehensive benefits package to our employees, including medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, and accident insurance.


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