Front Desk Representative

1 week ago


Orland Park, Illinois, United States Dave & Buster Full time
Job Summary:

As a Front Desk Representative at Dave & Buster's, you will be the first point of contact for our Guests, setting the tone for an exceptional experience. Your role will involve guiding Guests through their retail, game rental, and dining experiences, ensuring a seamless and enjoyable visit.

Key Responsibilities:
  • Deliver exceptional Guest service by greeting and assisting Guests with a smile, ensuring their needs are met and exceeded.
  • Coordinate game rentals, merchandise sales, and telephones, maintaining a positive and welcoming atmosphere.
  • Communicate effectively with Guests, Team Members, and Managers to ensure a smooth and efficient experience.
  • Manage wait times, direct Guests to available resources, and maintain a clean and organized workspace.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and gift card sales.
  • Assist with merchandise inventory, restocking supplies, and maintaining a favorable working relationship with Team Members.
  • Notify Managers of any Guest dissatisfaction and provide solutions to resolve issues.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements:
  • High school diploma or equivalent required; prior customer service experience preferred.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional Guest service.
  • Ability to lift up to 30 pounds, stand for long periods, and move about the facility.
  • Availability to work a variety of shifts, including days, nights, and weekends.
What We Offer:
  • Competitive hourly rate: $14.5 - $16.5 per hour.
  • Opportunities for advancement and professional growth.
  • A fun and dynamic work environment with a team-oriented culture.
  • A comprehensive benefits package, including medical, dental, and vision coverage.


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