Front Desk Operations Manager
4 weeks ago
The Guest Services Agent is a key member of the hotel team, responsible for delivering exceptional service to guests and contributing to the overall success of the hotel.
Key Responsibilities:
- Register guests, issue room keys, and provide information on hotel services and room location.
- Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures.
- Maintain the security of cash, credit card transactions, and guest information.
- Book guest reservations, process cancellations, and revisions.
- Up-sell rooms to maximize revenue.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Requirements:
- High School diploma or equivalent required.
- One year of previous hotel experience, or retail customer service preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Sonesta offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, paid vacation and sick days, and more.
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