Front Desk Operations Manager

4 weeks ago


Schiller Park, Illinois, United States Sonesta International Hotels Full time

The Guest Services Agent is a key member of the hotel team, responsible for delivering exceptional service to guests and contributing to the overall success of the hotel.

Key Responsibilities:

  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures.
  • Maintain the security of cash, credit card transactions, and guest information.
  • Book guest reservations, process cancellations, and revisions.
  • Up-sell rooms to maximize revenue.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.

Requirements:

  • High School diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.

Sonesta offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, paid vacation and sick days, and more.


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