Patient Access Representative

1 week ago


Charlottesville, Virginia, United States Sentara Full time
Job Summary

The Patient Access Representative is responsible for ensuring a seamless registration process for patients, including verifying patient identity, reviewing schedules and physician orders, and scanning important documents. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Verify patient identity and select the correct patient record
  • Review schedules and physician orders to register patients for the appropriate service
  • Scan important documents, such as insurance cards and ID's
  • Verify and enter patient demographic and insurance information into the electronic health record
  • Explain and complete complex regulatory and compliance documents
  • Collect co-payments, deposits, and outstanding balances
Requirements

To be successful in this role, you will need:

  • Two years of customer service and/or data entry experience
  • Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology
  • Excellent interpersonal and communication skills
  • Ability to work in a team environment and provide excellent customer service
About Sentara

Sentara Healthcare is a leading healthcare organization that prides itself on its diversity and inclusiveness. We are committed to creating a work environment that reflects the communities we serve and provides opportunities for growth and development.



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