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Patient Access Supervisor

2 months ago


Charlottesville, Virginia, United States Commonwealth of Virginia Full time
Job Summary

This patient-focused supervisory role is accountable for the day-to-day operations included in the Access initiative. The successful candidate will be responsible for team building, issue resolution, quality assurance, training, and ensuring exceptional customer service both within and outside the Health System related to the Access experience.

Key Responsibilities
  • Provides day-to-day supervision of Access staff to promote an optimal patient experience, customer service, and availability of medical services.
  • Investigates, documents, and resolves or refers problems and conflicts using the appropriate help chain.
  • Advocates for patients and families while coordinating multi-visit scheduling appointments.
  • Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
  • Performs technical/clinical responsibilities in assigned work area and assumes responsibility for professional development of self and staff.
  • Maintains a positive and professional work environment conducive to professional development.
Requirements
  • Education: High School Graduate or Equivalent required. Associate's Degree Preferred.
  • Experience: 3 years relevant experience
  • Licensure: None required.
Physical Demands

Job requires sitting for prolonged periods; Repetitive motion: computer keyboard activity. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull

The University of Virginia, including the UVA Health System, is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.