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Clinical Support Specialist
2 months ago
iRhythm Technologies is seeking a highly skilled Clinical Support Specialist to join our dynamic team. As a key member of our team, you will be responsible for providing exceptional support to our cardiac technicians and external cardiac accounts.
Responsibilities:- Act as the primary communicator between our cardiac technicians and external cardiac accounts, including hospitals and clinicians.
- Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
- Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
- Utilize clinical case management ticket systems to respond, act, and update case status.
- Verify process notification MDN criteria and ensure completeness of reports.
- Foster communication with internal work partners and external customers.
- Meet or exceed defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
- Adhere to HIPAA guidelines and Good Clinical Practices.
- Maintain compliance with job-specific proficiency requirements.
- An associate degree and a minimum of 1 year of related customer service call center experience, or a high school diploma and a minimum of 2 years of customer service call center experience, preferably in the medical industry.
- At minimum 2 days a week in-office attendance at our location. Subject to change per business need.
- Able to work every other Saturday.
- Prior experience in a healthcare environment, preferably in EKG interpretation.
- Proficiency in medical terminology.
- Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
- Strong verbal and written communication skills.
- Flexibility and adaptability to handle a fast-paced, growth-oriented company environment.
- Customer-focused mindset, demonstrating professionalism in challenging situations.
- Solution-minded with independent thinking and sound judgment skills.
- Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes to our clients and patients.
- Positive attitude and team player.
This is a regular full-time position with a competitive compensation package, excellent benefits, and opportunities for growth and development.
