Clinical Specialist

4 weeks ago

San Francisco, California, United States Endotronix Full time
Transforming Heart Failure Treatment

At Endotronix, we're dedicated to revolutionizing the way heart failure is treated. As a Clinical Specialist, you'll play a vital role in supporting cardiologists, nurses, and patients in the effective use of our Cordella Heart Failure System. Your expertise will help improve patient quality of life and reduce hospital admissions, making a tangible impact on healthcare costs.

Key Responsibilities:
  • Attend and support implant procedures inside and outside of the assigned territory.
  • Maintain contact with customers to evaluate their clinical and educational needs.
  • Lead meetings with internal departments to find root-cause of field issues.
  • Lead meetings with sites (such as site initiation visits) inside and outside of the assigned territory.
  • Perform on-site training for the physicians, heart failure staff, research staff, and cath lab staff.
  • Perform on-site field service activities and troubleshooting as needed.
  • Represent Endotronix at conferences and symposiums.
  • Initiate site contacts, providing technical and clinical support to customers and patients.
  • Collaborate with other departments to establish priorities for the Company direction, new product development, and customer satisfaction.

Requirements:
  • 2+ years' experience in a clinical or medical device setting (e.g., experience in cardiology, electrophysiology, cath lab, or medical device implantation).
  • Experience in supporting healthcare professionals (e.g., physicians, nurses) in a hospital or clinical environment.
  • Demonstrate a high level of motivation to excel and a great desire to help others.
  • Ability to develop and present educational programs and/or workshops.
  • Ability to adapt to and implement new strategies and procedures.
  • Must be highly organized and able to establish priorities.
  • Excellent interpersonal and communication skills - both written and verbal.
  • Must be able to work independently and collaboratively.
  • Remain composed under stress.
  • Ability and willingness to travel 75% of the time (minimum of 3-4 days a week up to 5 days a week).

What We're Looking For:
  • Relentlessly focused on data and hypothesis-driven decision making to create the best experiences for ETX patients and customers.
  • Someone with a bias for action and quick iteration as opposed to perfection.
  • A quick learner, who is able to work independently, multitask, and drive your own projects.
  • An effective communicator and collaborator who can synthesize insights from multiple stakeholders across business functions to deliver purpose-built insights, models, and tools that provide easily interpretable and actionable results.
  • A team player who can inspire teams to deliver together, embodying the idea that the whole is greater than the sum of the parts.
  • Passionate about digital healthcare and leveraging data to deliver innovative solutions at scale.

Life at Endotronix:
  • Our shared company values create a foundation of trust and collaboration. United in a common purpose, we excel at the task at hand to provide best-in-class medical technology and customer service to our patients and clinicians. And along the way, we make sure to have a little fun, continue to grow, and celebrate our successes.
  • We provide a competitive compensation package, comprehensive benefits, including unlimited PTO, and an environment that will help you to thrive and succeed in your career.
  • Endotronix is an equal opportunity employer, and we are committed to providing equal employment opportunities to all persons without regard to race, creed, color, religion, national origin, gender, marital status, citizenship status, age, veteran status, or disability. We are passionately committed to building a diverse organization where all perspectives and cultures are celebrated.

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