Seasonal Guest Services Representative

2 weeks ago


Cape May, New Jersey, United States MAHALO CAPE MAY LLC Full time
Position Overview

The Front Desk Agent plays a crucial role in ensuring a positive experience for guests at our establishment. This position involves managing guest check-ins and check-outs, as well as providing assistance to ensure their comfort throughout their stay. The ideal candidate will possess excellent communication skills, a strong commitment to guest satisfaction, and the ability to remain calm under pressure.

Key Responsibilities:
  • Warmly greet and welcome all guests upon arrival.
  • Efficiently assign rooms and distribute keys.
  • Respond to phone inquiries in a courteous manner.
  • Facilitate reservations and relay messages for guests.
  • Process payments and prepare billing statements.
  • Ensure that all rooms are prepared and ready for check-in.
  • Provide detailed information regarding hotel amenities and local attractions.
  • Assist guests with luggage and coordinate transportation services.
  • Maintain accurate hotel records and strive to exceed guest expectations.
  • Participate in weekly Aloha Culture Meetings.
Required Skills:
  • Proficient communication abilities.
  • Strong guest service orientation.
  • Ability to manage stress and maintain composure.
  • Attention to detail and thoroughness.
Work Environment:

This position is based in a hotel environment and utilizes standard office equipment.

Physical Requirements:

The role involves standing, walking, bending, and lifting items up to 50 pounds, along with the necessity for strong communication skills.

Work Schedule:

This is a full-time seasonal role with flexible scheduling, including nights, weekends, and holidays.

Qualifications:

A high school diploma or equivalent is required, along with a minimum of one year of experience in the hospitality industry.

Additional Responsibilities:

This overview may not encompass all duties and responsibilities, which are subject to change.

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