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Guest Services Representative

2 months ago

Cape May, New Jersey, United States ICONA CAPE MAY Full time

The Hospitality Front Desk Coordinator plays a vital role in ensuring guests feel welcomed and comfortable during their stay.

Key Responsibilities

Accommodations may be provided to assist individuals with disabilities in fulfilling essential functions.

  • Warmly greets and welcomes all guests.
  • Handles room assignments and key distribution.
  • Responds to phone inquiries in a friendly manner.
  • Facilitates reservation processes.
  • Manages guest messages and correspondence.
  • Prepares invoices and processes payments for guest stays.
  • Collaborates with various departments to ensure rooms are prepared for check-in.
  • Provides information about the hotel and local services.
  • Assists with luggage when necessary.
  • Offers recommendations for local attractions, dining, and shopping.
  • Arranges transportation services as needed.
  • Keeps accurate hotel records.
  • Ensures every guest is treated with utmost respect and strives to exceed their expectations.
  • Performs additional tasks as assigned.
  • Participates in weekly team meetings.
Required Skills
  • Strong communication abilities.
  • Commitment to guest satisfaction.
  • Ability to manage stress effectively.
  • Attention to detail.
Supervisory Role

This position does not involve supervisory duties.

Work Environment

This role is situated within a hotel atmosphere, frequently utilizing standard office equipment such as computers and telephones.

Physical Requirements

The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role.

While executing the responsibilities of this position, the employee is regularly required to communicate effectively and engage in physical activities such as standing, walking, bending, kneeling, and lifting items weighing up to 50 pounds.

PHYSICAL ENVIRONMENTAL DEMANDS:
  • Standing - Over 2/3 of the time.
  • Walking - Over 2/3 of the time.
  • Sitting - Under 1/3 of the time.
  • Using hands to handle or feel - Over 2/3 of the time.
  • Reaching with arms and hands - Over 2/3 of the time.
  • Climbing or balancing - Up to 2/3 of the time.
  • Stooping, kneeling, crouching, or crawling - Up to 2/3 of the time.
  • Talking or hearing - Over 2/3 of the time.
  • Lifting a minimum of 5 lbs. to 50 lbs. - Over 2/3 of the time.
  • Adherence to all policies and procedures outlined in the company handbook.
Position Type and Work Hours

This is a full-time seasonal position requiring a commitment of forty or more hours per week, including nights, weekends, and holidays.

Travel Requirements

No travel is anticipated for this role.

Education and Experience Requirements
  • A high school diploma or equivalent is required.
  • At least one year of prior experience in a hotel setting.
Additional Information

This job description is not intended to encompass a comprehensive list of activities, duties, or responsibilities required of the employee for this position. Responsibilities may change at any time with or without notice.