Guest Experience Lead
4 weeks ago
As a Guest Experience Lead at McDonald's, you will be the face of our brand, ensuring that every guest has a positive and memorable experience. Your role will involve checking in with guests, making sure they are enjoying themselves, and handling any concerns or issues that may arise.
Be the Solution:
You will be responsible for providing expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features, and working hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
Understand that Teamwork is Key:
To be successful in this position, you will need a humble and hospitable demeanor, passion for helping and serving others, a desire to learn and grow, and the ability to communicate effectively and anticipate customer needs.
Key Responsibilities:
- Check in with guests and ensure they are enjoying their experience
- Handle guest concerns and provide resolve to their satisfaction
- Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
- Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features
What We Offer:
- Competitive pay starting at $14.25 / hour plus cash incentives
- Employee discounts and free meals
- Paid sick leave and/or paid time off
- Tuition reimbursement and/or educational assistance
- Training and advancement opportunities
- Weekly direct deposit
- 401k plan*Medical, dental, and vision benefits*And much, much more
Equal Employment Opportunity:
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
Accommodation:
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact us if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.
COVID-19 Safety:
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's.
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