Guest Services Representative

4 weeks ago

Dallas, Texas, United States Kirkland & Ellis Full time
About Kirkland & Ellis

We are a leading law firm that values collaboration, talent empowerment, service, inclusion, respect, and gratitude. Our team is united in our ambition to move forward, and we strive for excellence in everything we do. We believe that our people are our greatest asset, and we invest in the brightest talent to create dynamic teams that operate at the pinnacle of their field.

As a global law firm, we serve a broad range of clients with market-leading practices in private equity, M&A, and other complex corporate transactions; investment fund formation and alternative asset management; restructurings; high-stakes commercial and intellectual property litigation; and government, regulatory, and internal investigations. We handle the most complicated and sophisticated legal matters because we don't just meet industry standards, we create them. We bring innovation and entrepreneurialism to every engagement, and as a result, we have long-standing client relationships with leading global corporations and financial sponsors.

Job Summary

The Guest Services Representative is responsible for providing consistent, seamless world-class service to all Kirkland personnel and visitors firm-wide. This position will be the face of a fast-paced Conference Center and will act as the main information hub of the office. From welcoming visitors to coordinating conference center room reservations complete with food, beverage, and state-of-the-art technology, this representative provides anticipatory service to all while looking for opportunities to go above and beyond.

Key Responsibilities

  • Reserve conference rooms and visiting offices in the Event Management System based on needs and requests
  • Coordinate complex scheduling demands, prioritizing and resolving conflicts as they arise
  • Communicate effectively with stakeholders to understand their meeting requirements and provide appropriate solutions to address their needs
  • Optimize room utilization by proactively inspecting conference rooms daily to ensure availability, cleanliness, and that they are properly stocked with supplies
  • Collaborate with internal and cross-departmental teams to ensure rooms are well-equipped and maintained
  • Maintain accurate records of all reservations, ensuring data integrity and accessibility
  • Open and close reception area
Requirements

  • High School diploma or equivalent required
  • Associate or Bachelor's degree preferred
  • Two (2) years related experience required
  • Background in Corporate Concierge, Hospitality Meeting, Hotel, or Conference Center and/or Event Planning is preferred
Skills

  • Outstanding customer service
  • Minimum typing speed of 50 +wpm
  • Excellent written and oral communication
  • Demonstrate excellent punctuality and attendance with the potential of overtime and schedule change due to work requirements
  • Ability to work with minimum supervision
  • Ability to work both independently and collaboratively as part of a team
  • Ability to handle multiple tasks and ability to work under specific time constraints
Technologies/Software

  • Must be proficient in the use of software, including, but not limited to, Microsoft Office: Word, Outlook, PowerPoint, and Excel
Work Environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a detail-oriented individual with outstanding customer service skills and a professional demeanor, we invite you to apply for this exciting opportunity as a Guest Services Representative.

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