Valet Supervisor

4 weeks ago

Dallas, Texas, United States Omni Hotels & Resorts Full time
Job Summary

We are seeking a skilled Valet Supervisor to join our team at the Omni Dallas Hotel. As a Valet Supervisor, you will be responsible for providing exceptional guest service and ensuring a smooth arrival and departure experience for our guests.

Key Responsibilities
  • Provide superior guest service by engaging with guests and ensuring their needs are met.
  • Supervise the valet and front drive staff to ensure efficient and safe operation.
  • Coordinate activity in the drive with the Guest Service Agents to ensure timely delivery of luggage and guest vehicles.
  • Conduct safety checks on parked vehicles and maintain the cleanliness of the front of the hotel.
  • Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
  • Load baggage in cars for departing guests and maintain a clean and orderly appearance of the work area.
Requirements
  • Must be 21 years of age.
  • Must have a valid driver's license with an official motor vehicle record that meets the recommended criteria outlined by our insurance carrier.
  • Minimum of 6 months hospitality or related industry experience.
  • Must be able to operate both standard and automatic transmissions.
  • Demonstrate strong customer service skills and ability to communicate clearly and effectively in a courteous manner.
  • Exceptional customer service skills, including a welcoming attitude and ability to engage and make a great first impression.
  • Excellent grooming and body language to represent the Omni brand.
  • Ability to multi-task, work well under pressure in a fast-paced environment, and work outdoors in all weather conditions.
  • Ability to stand for prolonged periods during shift.
  • Must have an excellent driving record and a valid Texas driver's license.
  • Must be able to work flexible schedules, including days, evenings, weekends, and holidays.
  • Previous leadership or supervisory experience strongly preferred.

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