Guest Services Manager

4 weeks ago


Dallas, Texas, United States Perot Museum of Nature and Science Full time
Job Summary

The Perot Museum of Nature and Science is seeking a highly motivated and experienced Guest Services Manager to join our team. As a key member of our Guest Services team, you will be responsible for developing and implementing an exciting and inspiring experience for our diverse audiences.

You will use your exceptional customer service skills to lead a team and enhance the overall museum experience for guests from start to finish. This is a full-time position that works closely with other managers, Guest Services Associates, and the Senior Director of Operations and Events to operate the museum in a safe, efficient, and friendly manner.

Key Responsibilities
  • Proactively interact and engage with guests to create memorable and uplifting experiences.
  • Serve as a leader and mentor within the Guest Services team.
  • Hire, manage, and assess a team of Guest Services Associates and Lead Associates.
  • Manage the daily operations of the Box Office, Theater, Field Trip Check In, Concierge, and Reception Desk.
  • Collaborate with other teams to troubleshoot problems and address issues.
Requirements
  • Bachelor of Science or Art degree in science, education, arts, museum studies, or related field.
  • 2+ years of supervisory experience in a museum, nature center, zoo, or other high-volume cultural institution setting.
  • Excellent customer service and creative problem-solving skills.
  • Ability to communicate clearly verbally and in writing in a friendly and positive manner.
Working Conditions

The physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to remain calm and poised in assisting in all guest services related matters, stand for up to 5 hours at a time, use hands to touch, handle, or feel, reach with hands and arms, talk and hear.



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