Location Manager

7 days ago

Los Osos, California, United States Service Corporation International Full time
Job Summary

We are seeking a highly skilled and experienced Funeral Home Operations Manager to join our team at Service Corporation International. As a key member of our leadership team, you will be responsible for managing the daily operations of multiple locations and multiple lines of business within the funeral home industry.

Key Responsibilities
  • Financial Management
    • Develop and implement annual business plans and budgets
    • Monitor and achieve annual financial goals
    • Understand industry finances and make sustainable business decisions
    • Approve expenditures and invoices
  • Operations
    • Manage day-to-day activities to ensure on-time services and exceed client expectations
    • Remove barriers, encourage ideas, and identify improvements
    • Resolve moderately complex problems and provide resolution guidance
    • Ensure compliance with federal and state regulations and company policies
    • Establish location goals and priorities
    • Develop and communicate goals, priorities, processes, and procedures
    • Manage frontline supervisor responsibilities and expectations
    • Effectively present and communicate company strategies, values, and goals to location staff
  • People Development
    • Develop a strong, trusting, and reliable team
    • Understand team members' career aspirations and provide assignments to develop skills
    • Constructively address issues and provide tangible feedback
    • Develop frontline supervisors' proactive management style
    • Monitor training and licensing requirements
    • Responsible for screening candidates and hiring or promoting staff
    • Establish pay and recommend pay increases
    • Discipline staff as necessary and write development plans
    Requirements
    • Education
      • High School Diploma or equivalent required
      • At least 12 hours of college courses in Finance and Accounting strongly preferred
      • At least 12 hours of college courses in Marketing or Business strongly preferred
    • Certification/License
      • Requires applicable state funeral director licensure
      • Technical schooling diploma in Funeral Services/Mortuary Science preferred
      • Bachelor's degree in Mortuary Science where required by state law
    • Experience
      • At least 9 years of industry experience in applicable discipline with progressively increased responsibilities
      • At least 4 years of experience managing people and effectively managing budgets and expense control required
    • Knowledge, Skills, and Abilities
      • Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired
      • Knowledgeable in financial and business acumen
      • Professional interpersonal skills and cultural sensitivity
      • Proficient in MS Office suite
      Work Conditions
      • Work indoors and outdoors during all seasons and weather conditions
      • Care center personnel may have exposure to chemicals and fluids
      • Cemetery personnel may have exposure to chemicals and equipment
      • Limited amount of local and/or multiple location traveling required
      • Professional dress required when in contact with families
      • Personal safety equipment/appropriate attire required for cemetery or crematory environment

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