Member Experience Representative

4 weeks ago


Wilkesboro, North Carolina, United States YMCA of Northwest North Carolina Full time
Job Details

Job Location
Wilkes Family YMCA - Wilkesboro, NC

Position Type
Part Time

Salary Range
$10.30 Hourly

Job Shift
Variable

Job Description

The YMCA of Northwest North Carolina is seeking a results-driven professional to enhance membership engagement, growth, and retention. As a Member Experience Representative, your primary responsibilities will include providing facility tours, connecting members with programs, and facilitating membership/program registration. You will also work with new or prospective members to determine their goals, create plans, and follow up on progress. If you have a passion for building and strengthening member relationships, we encourage you to apply.

Location: Jerry Long Family YMCA; you may be asked to work in other area locations as needed.

Schedule: Hours may vary - mornings, evenings, weekends. Holidays as needed.

Requirements

  • Bilingual (Spanish) is a plus
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Computer skills and the ability to learn computer programs related to the position
  • Excellent customer service and verbal communication skills
  • Outgoing personality and a desire to serve others
  • Flexible schedule
  • Ability to stand for the majority of shift
  • Current certification in CPR/First Aid/AED/Oxygen administration, or obtain certification within 30 days of hire
  • Other YMCA-required training and certifications


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