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Senior Leader of Customer Success and Enablement
2 months ago
This is a critical leadership position that demands a seasoned professional with strong technical expertise in server platforms and a deep understanding of the complex interplay between hardware and software in AI and HPC infrastructure.
Key Responsibilities- Refine our processes for supporting the successful bring-up of HPC and AI frameworks and models in partnership with our Original Design Manufacturers (ODMs) and Original Equipment Manufacturers (OEMs).
- Provide Level 2 software support and maintenance to all Instinct products through end of life.
- Oversee the development and application of tools and new methodologies required to support clients adopting our Instinct-based solutions.
- Provide guidance and support to our teams and customers as we help them adapt their HPC and AI servers developed with our competition's GPU solution to our MI300 product.
- Provide strategic oversight for our AMD participation in industry consortiums, driving forward key HPC initiatives.
- Drive future product architecture influence, leveraging insights from across the organization and industry trends.
We're seeking an experienced and dedicated Director to join our Systems Designs Engineering team. The ideal candidate will have:
- A good understanding of the Datacenter GPU AI and HPC software stack from low-level firmware, high-level frameworks and apps, and DevOps.
- Strong relationships with customers, engaging in dialogue to understand their needs and aligning our product development accordingly.
- Evidence that they will do well in a heavy execution-focused environment, balancing tactical customer issue support with strategic enablement improvement.
- Ability to help teams triage system-level issues down to the most likely hardware or software subsystem, enabling quick root cause and resolution.
- Experience guiding global teams on optimizing software in the AI and/or HPC space.
- Expertise in server space, leveraging strong technical capabilities and leading-edge technologies to ensure customer needs are met.
- Technical oversight of the co-engineering of hardware development and validation, ensuring robust and reliable HPC solutions.
At Advanced Micro Devices, Inc., we're passionate about transforming lives with our technology to enrich our industry, our communities, and the world. We're committed to building great products that accelerate next-generation computing experiences.
What We OfferWe offer a competitive total rewards package, including base pay, incentives, and benefits. Our employees also have the opportunity to own shares of AMD stock and participate in our Employee Stock Purchase Plan.
