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Lead Clinic Operations Manager

2 months ago

Columbus Ohio, United States Ohio State University Physicians, Inc. Full time

Position Overview:
Are you ready to take the helm of a vibrant clinic environment at Ohio State University Physicians?

About Us:


Ohio State University Physicians (OSUP) is a leader in healthcare, operating over 100 state-of-the-art outpatient facilities. Our dedicated team, comprising more than 1,800 professionals including nurses, medical assistants, physicians, and administrative staff, is committed to delivering outstanding patient care while promoting a collaborative workplace.

As a member of OSUP, you will play a crucial role in advancing healthcare, education, and professional development.


Our Culture:
At OSUP, we embrace a culture rooted in inclusion, empathy, and determination. We prioritize serving our teams and the community with sincerity and respect.

Employee Benefits:
Understanding the importance of comprehensive benefits, OSUP offers a flexible and competitive package. This includes medical, dental, and vision coverage, health reimbursement accounts, flexible spending accounts, retirement plans, an employee assistance program, paid time off, holidays, and a wellness program designed to support your well-being.


As we continue to expand our services in the Columbus area, we are looking for a Lead Clinic Operations Manager.


Key Responsibilities:
What will your role entail?


As the Lead Clinic Operations Manager at OSUP, you will oversee clinic operations, enhance patient care, and develop your clinical team with the backing of senior leadership.

Your responsibilities will include:

  • Providing comprehensive administrative oversight and coordination of clinic operations while acting as a liaison among administration, physicians, patients, and external organizations.
  • Designing, proposing, implementing, and maintaining an effective organizational structure and staffing plan to meet clinic objectives efficiently.
  • Managing all facets of clinic operations, including labor cost control and expense management.
  • Supervising assigned staff, including recruitment, training, performance management, and payroll approval.
  • Conducting coaching and performance improvement discussions to address policy violations or performance issues.
  • Ensuring staff compliance with Ambulatory Skills Orientation requirements.
  • Analyzing operational reports, preparing summaries, and developing strategies for enhancing financial performance and productivity.
  • Overseeing registration, scheduling, and provider template management to optimize clinic outcomes in collaboration with the Corporate Central Access team.

Qualifications:
What are we seeking in our ideal candidate?

We require:
  • A Bachelor's degree or an equivalent combination of education and relevant experience.
  • Exceptional interpersonal, organizational, communication, leadership, and customer service skills.
  • A high level of professional integrity and the ability to handle sensitive situations with discretion.
  • Proficiency in interacting and communicating effectively with individuals at all organizational levels.
  • Strong organizational and leadership capabilities, with a focus on patient experience.
  • The ability to thrive in a fast-paced, dynamic environment.
  • Proficiency in word processing and spreadsheet applications.
  • Knowledge of medical office operations and systems, including guidelines related to patient confidentiality, OSHA, and Joint Commission standards.

Compensation:
USD $84,000 - USD $(phone number removed) /Yr.