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Customer Service Associate

2 months ago

Salt Lake, Utah, United States GLOBAL PARKING SYSTEMS Full time
About Global Parking Systems

Global Parking Systems stands at the forefront of parking management, delivering exceptional service across airports in the nation. In collaboration with SP Plus Parking Corporation, we are committed to providing a premium parking experience that prioritizes customer satisfaction. Our dedication to quality and integrity distinguishes us within the industry.

Position Overview

As a Customer Service Associate at Global Parking Systems, your main role is to provide outstanding service to travelers at the airport. You will assist guests with their luggage, offer vital information and directions, and ensure a seamless parking experience. Your responsibilities will also include managing orderly queuing and boarding processes while effectively communicating with the Dispatcher and Supervisor to enhance service efficiency.

  • Welcome and assist airport guests at the loading area
  • Support patrons with luggage handling, information requests, and directional guidance
  • Maintain communication with the Dispatcher and Supervisor
  • Ensure orderly queuing and boarding procedures
  • Facilitate timely bus rotations
  • Keep patrons updated with relevant information
  • Document assistance provided in reports
Qualifications
  • High School Diploma or equivalent
  • Willingness to work night shifts (3:15pm-11:45pm)
  • Valid driver's license (if driving a company vehicle is required)
  • Proficiency in English
  • Ability to exercise common sense and sound judgment
  • Flexibility to adapt to changing work conditions
  • Capability to work in various weather environments
  • Physical ability to stand, walk, and lift up to 50 pounds

Global Parking Systems is an equal opportunity employer, promoting a diverse and inclusive workplace. We encourage qualified applicants from all backgrounds and do not discriminate based on race, religion, gender identity, age, veteran status, or disability.