Customer Service Associate

4 weeks ago


Salt Lake, Utah, United States England Logistics Full time

At England Logistics, we're committed to delivering exceptional service to our clients. As a Customer Service Representative, you'll play a vital role in our factoring portfolio's success. You'll work as part of a high-impact team in a fast-paced environment, cultivating and growing client relationships, and resolving account issues or concerns. You'll collaborate with credit, collections, and operations teams to ensure seamless communication and issue resolution.

Responsibilities
  • Provide timely and effective customer service via phone and email
  • Accountable for retaining clients and meeting department goals
  • Communicate clearly with external and internal customers regarding portfolio information
  • Meet activity metrics and adhere to company policies
  • Ensure clients receive necessary support and resolve issues consistently
Qualifications
  • Ability to quickly learn software systems and adapt to new technologies
  • Proficiency in Microsoft Office and ability to manage multiple operating systems
  • Strong problem-solving skills and attention to detail
  • Excellent customer service skills and phone mannerisms
  • High School Diploma or equivalent required

We're an equal opportunity employer and welcome applications from qualified candidates. Please submit your resume for consideration.



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