Claims Processing Specialist

1 week ago


Lubbock, Texas, United States Robert Madden Industries Ltd Full time

About the Company:
Robert Madden Industries, LTD.

is a prominent distributor in the heating and air conditioning sector, providing a range of products including Carrier, Bryant, Payne, and Day and Night equipment, along with an extensive selection of parts and supplies.

With over four decades of experience, the company operates 17 locations throughout Texas.

Its unique position in the market allows it to cater to numerous locations while maintaining the familial atmosphere that has been its hallmark since its inception in 1979.


About the Position:
This role is pivotal in ensuring accurate receivables related to all claims processing. The individual will exercise a degree of autonomy in managing risks and formulating mitigation strategies.

The ideal candidate will possess strong analytical skills, enabling them to interpret data effectively and provide sound recommendations to the Controller, CFO, finance team, and ownership.

Key Responsibilities:

  • Precisely processes and submits claims for Carrier/ICP and other assigned vendor rebates.
  • Identifies discrepancies and implements corrections to the Carrier/ICP claim records.
  • Reconciles submitted claims and vendor rebates with payments received and the general ledger.
  • Manages and generates credit/rebills for customers.
  • Assesses and analyzes the credit/rebill process to identify and resolve issues.
  • Additional duties and responsibilities may be assigned as necessary.

Position Requirements:


The candidate should be highly motivated and dynamic, with exceptional interpersonal skills and a proven track record of engaging with and influencing internal stakeholders and senior management.

They should be ambitious, driven, and confident in their ability to meet targets.

Capability to initiate and support change while implementing processes, tools, and controls that foster continuous improvement within the department is essential.

Demonstrated strategic thinking along with strong analytical, critical thinking, and problem-solving abilities is required.

Supervisory Responsibilities:
This position does not entail any supervisory responsibilities.

Qualifications, Attributes, Education and/or Experience:


A Bachelor’s degree from an accredited four-year institution; two to three years of relevant experience and/or training; or an equivalent combination of education and experience.

Recognized for delivering results in a timely manner.
Able to thrive in a collaborative, team-oriented environment.
Proficient in managing shifting priorities and exercising sound judgment in high-pressure situations.

Computer Skills:
Proficient in computer applications, with strong written communication skills and high proficiency in MS Office, particularly Excel and PowerPoint.
Experience with ERP systems, preferably Epicor Prophet 21.

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