Technical Support Specialist
7 hours ago
REPAY is a leading financial technology and payment processing company that enables its customers to accept payments anytime, anywhere, and through any channel. We provide a secure, seamless, and enjoyable payment experience for end consumers.
About the Role
In this role, you will play a crucial part in providing outstanding technical assistance to our customers. You will be responsible for troubleshooting and resolving technical issues, developing an understanding of our products and services, and maintaining accurate records of customer interactions.
Responsibilities
- Provide prompt and courteous technical support to customers via phone or email, addressing inquiries, troubleshooting issues, and resolving problems efficiently.
- Develop an understanding of our products and services to effectively assist customers with technical questions and concerns.
- Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions, escalating complex issues to appropriate teams when necessary.
- Maintain accurate and detailed records of customer interactions, including issues, resolutions, and follow-up actions.
- Clearly and concisely communicate technical information to customers with varying levels of technical expertise.
- Work closely with cross-functional teams to relay customer feedback, assist in issue resolution, and contribute to product improvement.
- Participate in ongoing training to enhance technical knowledge and customer service skills.
Requirements
- High school diploma or equivalent; additional technical certifications or coursework is a plus.
- Proven customer service experience, preferable in a technical support role.
- Basic understanding of computer hardware and software concepts.
- Strong problem-solving and analytical skills.
- Excellent communication skills, both verbal and written.
- Ability to adapt to new technologies and learn quickly in a dynamic environment.
- Detail-oriented with good organizational skills.
About REPAY
REPAY is a fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia. We offer a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. We are committed to building a team of talented individuals who share our passion for innovation and customer satisfaction.
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