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BDC Team Leader
2 months ago
As a prominent player in the automotive industry, we pride ourselves on delivering outstanding customer experiences and high-quality automotive services. We are currently seeking a dedicated and skilled professional to take on the role of BDC Team Leader.
Position Overview:In the capacity of BDC Team Leader, you will be instrumental in managing our Business Development Center (BDC) team. Your key responsibilities will encompass:
- Team Leadership:
- Overseeing, mentoring, and guiding BDC personnel.
- Evaluating team performance and offering constructive feedback.
- Ensuring the achievement of set objectives.
- Client Engagement:
- Supervising customer interactions to guarantee satisfaction.
- Professionally addressing escalated customer issues.
- Appointment Management:
- Efficiently coordinating service appointments.
- Streamlining operations to reduce customer wait times.
- Performance Tracking:
- Monitoring team metrics and generating reports for upper management.
- Assessing key performance indicators (KPIs).
- Process Optimization:
- Identifying areas for enhancement in service procedures.
- Implementing initiatives to boost BDC productivity.
- Interdepartmental Communication:
- Ensuring effective communication with other divisions.
- Documenting customer interactions in the CRM system.
Required Qualifications:
- Prior experience in a BDC or customer service environment.
- Strong leadership and team management capabilities.
- Exceptional communication and customer service aptitude.
- Organizational skills with the ability to prioritize tasks effectively.
- Familiarity with CRM platforms and scheduling tools.
- Proficiency in resolving customer concerns efficiently.
What We Provide:
- Competitive compensation and benefits package.
- Opportunities for professional growth and advancement.
- A collaborative and supportive workplace culture.
- Employee discounts on vehicle purchases, parts, and services.
If you are enthusiastic about customer service and team management, we encourage you to explore the opportunity to join our team at Ed Voyles Automotive Group as a BDC Team Leader.