Service BDC Manager

4 weeks ago


Marietta, Georgia, United States Ed Voyles Automotive Group Full time
Job Overview

Ed Voyles Chrysler is seeking a highly motivated and experienced Service BDC Supervisor to join our dynamic team. As a key member of our Business Development Center, you will play a critical role in managing and enhancing the customer experience within our service department.

Key Responsibilities
  • Team Management
    • Lead and develop a high-performing BDC team to ensure exceptional customer service and efficient appointment scheduling.
    • Monitor team performance, provide constructive feedback, and implement corrective actions as needed.
    • Ensure the team meets or exceeds established goals and objectives.
  • Customer Relations
    • Oversee customer interactions to ensure high levels of satisfaction and resolve issues promptly and professionally.
    • Handle escalated customer concerns and maintain clear communication with other departments.
  • Scheduling and Coordination
    • Coordinate with service advisors and technicians to schedule service appointments efficiently and minimize customer wait times.
    • Manage the service appointment calendar to optimize workflow and ensure seamless customer experiences.
  • Reporting and Analysis
    • Track and analyze key performance indicators (KPIs) to assess team performance and identify areas for improvement.
    • Prepare and present reports on BDC activities and results to management.
  • Process Improvement
    • Identify opportunities to enhance service processes and customer experiences.
    • Implement new strategies and technologies to improve BDC efficiency and effectiveness.
  • Communication
    • Maintain clear and effective communication with other departments, including sales, parts, and service.
    • Ensure all customer interactions are recorded and updated in the CRM system.
Requirements
  • Previous experience in a BDC or customer service role, preferably in the automotive industry.
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Strong organizational skills with the ability to multitask and prioritize.
  • Familiarity with CRM systems, scheduling software, and other relevant technologies.
  • Ability to handle and resolve customer issues effectively.
What We Offer
  • Competitive pay and benefits package.
  • Opportunities for career growth and development.
  • A supportive and collaborative work environment.
  • Employee discounts on vehicle purchases, parts, and service.

  • Service BDC Manager

    4 weeks ago


    Marietta, Georgia, United States Ed Voyles Automotive Full time

    Service BDC Supervisor Job DescriptionAbout Us: Ed Voyles Chrysler is a leading automotive dealership dedicated to delivering exceptional customer service and top-notch automotive services. We pride ourselves on our committed team and our pursuit of excellence. We are currently seeking a motivated and experienced Service BDC Supervisor to join our dynamic...


  • Marietta, Georgia, United States Atlanta Best Used Cars & Drive A Dream Full time

    The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.BDCCustomer Care Specialist Responsibilities: Promote and seek out opportunities to deliver a top-notch...


  • Marietta, Georgia, United States Cortland Properties Full time

    Job SummaryThe Senior Service Manager at Cortland Properties is responsible for maintaining the physical integrity of our communities, leading the maintenance team, and partnering with the Community Manager to maximize renewal and leasing opportunities.Key ResponsibilitiesEnsure the maintenance team is equipped to handle all maintenance requests in a timely...


  • Marietta, Georgia, United States AWSPRODVK1 Full time

    Job SummaryAs a Senior Hospital Services Manager, you will oversee the day-to-day management and coordination of Hospital Services, including hospital performance assessments, performance improvement initiatives, and outcomes. You will be responsible for staff performance evaluations and improvement initiatives, identifying and providing educational needs...


  • Marietta, Georgia, United States Blue Flow All-Service Plumbing Full time

    Job OverviewBlue Flow All-Service Plumbing is seeking a seasoned leader to drive growth and excellence in our Marietta, GA location. As a General Manager, you will be responsible for overseeing sales, operations, and profitability, with a proven track record of achieving revenue and profit goals.This is a unique opportunity to join a high-growth residential...


  • Marietta, Georgia, United States Maxair Mechanical LLC Full time

    Job DescriptionMaxair Mechanical LLC is seeking a highly skilled Service Sales Account Manager to join our team. As a key member of our sales team, you will be responsible for generating leads, driving new maintenance agreement sales, and managing and supporting key accounts.Key Responsibilities:Generate opportunities to promote and sell service agreements...


  • Marietta, Georgia, United States Amb Foods Llc Full time

    Job DescriptionWe are seeking a highly motivated and experienced Food Service Manager and Team Member to join our team at Amb Foods LLC - Bun-D Franchise. As a key member of our team, you will be responsible for delivering exceptional customer service, preparing and serving healthy food, and maintaining a clean and friendly work environment.Key...

  • Project Manager

    4 weeks ago


    Marietta, Georgia, United States Lumin8 Transportation Technologies Full time

    Job SummaryWe are seeking a highly skilled Project Manager to join our team at Lumin8 Transportation Technologies. As a key member of our construction management team, you will be responsible for supporting functions related to construction management in the Electrical, Transportation, and Roadway lighting construction industry.Key ResponsibilitiesDevelop...

  • Service Shop Manager

    4 weeks ago


    Marietta, Georgia, United States Ed Voyles Automotive Group Full time

    h3JobOverview/h3pAtEdVoylesAutomotiveGroup,weareseekingahighlyskilledandexperiencedServiceShopForemantoleadourservicedepartment.Thiskeyleadershippositionrequiresastrongunderstandingofserviceshopmanagement,includingworkflowoptimizationandscheduling./ppTheidealcandidatewillhaveaproventrackrecordofimprovingcustomersatisfaction,diagnosingcomplextechnicalissues,a...

  • Sales Director

    4 weeks ago


    Marietta, Georgia, United States Service Corporation International Full time

    Job SummaryWe are seeking a highly skilled Sales Manager II to join our team at Service Corporation International. As a Sales Manager II, you will be responsible for leading a team of sales professionals to achieve sales goals and objectives.Key ResponsibilitiesDevelop and implement sales strategies to meet or exceed sales quotasLead and manage a team of...

  • Honda Service Advisor

    3 weeks ago


    Marietta, Georgia, United States Ed Voyles Automotive Full time

    Job Summary:We are seeking a skilled Service Advisor to join our team at Ed Voyles Automotive Group. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our clients.Key Responsibilities:Greet service department customers promptly and courteously, setting the tone for a positive...

  • Honda Service Advisor

    4 weeks ago


    Marietta, Georgia, United States Ed Voyles Automotive Full time

    Job SummaryWe are seeking a skilled Service Advisor to join our team at Ed Voyles Automotive Group. As a Service Advisor, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our clients. Your expertise in customer service will be the key to building strong relationships and driving business growth.Key...


  • Marietta, Georgia, United States Hyundai Motor America Full time

    Job SummaryWe are seeking a highly skilled Genesis Market Manager to join our team at Hyundai Motor America. As a key member of our sales and service team, you will be responsible for driving luxury vehicle sales and service performance in a defined group of exclusive Genesis dealerships in the U.S.Key ResponsibilitiesDevelop and implement sales and service...


  • Marietta, Georgia, United States The Dog Stop Marietta (TDS-0084) Full time

    The Dog Stop Marietta is seeking a skilled Customer Service Representative to join our team. As a Front Desk Attendant, you will be responsible for overseeing canine and employee activities, providing exceptional customer service, and managing employee relationships. Key responsibilities include:Ensuring a positive and safe environment for dogs and...


  • Marietta, Georgia, United States Ed Voyles Automotive Group Full time

    Job SummaryWe are seeking a skilled Service Advisor to join our team at Ed Voyles Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the repair process.Key ResponsibilitiesProvide exceptional customer service, greeting guests promptly and courteously, and ensuring...


  • Marietta, Georgia, United States Marietta Auto Sales INC Full time

    Job Title: ReceptionistLocation: Marietta Auto SalesJob Summary: We are seeking a highly organized and personable Receptionist to join our team at Marietta Auto Sales. The ideal candidate will have high computer literacy, some administrative finance skills, and preferably experience in a dealership setting. This position requires flexible availability and...


  • Marietta, Georgia, United States Marietta Auto Sales Full time

    Job DescriptionAt Marietta Auto Sales, we are seeking a highly organized and personable Receptionist to join our team. The ideal candidate will have high computer literacy, some administrative finance skills, and preferably experience in a dealership setting.This position requires flexible availability and the ability to handle multiple tasks efficiently....

  • Service Desk Analyst

    4 weeks ago


    Marietta, Georgia, United States Cortavo Full time

    Job Title: Service Desk AnalystAt Cortavo, we are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer support to our managed services customers. Your primary focus will be on resolving technical issues and providing solutions to our clients.Key...


  • Marietta, Georgia, United States Innovetive Petcare Full time

    Client Service RepresentativeWe are seeking a dedicated and compassionate Client Service Representative to join our dynamic team at Sprayberry Animal Hospital. As a key member of our front desk team, you will be responsible for providing exceptional service to our clients and their pets.Key Responsibilities:Client Interaction: Greet and assist pet owners in...


  • Marietta, Georgia, United States GDI Services Inc US Full time

    Job OverviewGDI Services, Inc. is a leading provider of facility maintenance and building services to top brands in various industries.We are seeking an experienced manager to oversee the Janitorial operations for a facility in Marietta, GA. This role requires a strong leader who can deploy a workforce of 10-15 employees in a long-term care facility.The...