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Customer Service Representative

2 months ago

Boerne, Texas, United States GVTC Communications Full time

About GVTC Communications

GVT Communications is a leading telecommunications company in Texas, providing innovative solutions to its customers. Our company values excellence, innovation, and customer satisfaction.

Job Summary

We are seeking a highly skilled Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for providing exceptional customer experience through various channels of interaction, including phone, email, and face-to-face communication.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Collaborate with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets

Requirements

  • Bachelor's degree in a related field or equivalent experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to meet or exceed customer satisfaction targets

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Recognition and reward programs
  • Collaborative and dynamic work environment