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Customer Service Representative
1 month ago
CSR Healthcare Exp.
Duration: 11+ Months
Location:
San Antonio, TX (Onsite)
Pay rate:
$16-17/hr W2
Job Description
ReqRoute, Inc is seeking a skilled Customer Service Representative to provide exceptional levels of customer care for our Life Science clients. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing timely and accurate responses to customer contacts.
Responsibilities:
- Input customer orders received via all contact channels. (Phone, email, and electronically) Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entry in ERP system.
- Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. Create requests in appropriate applications/data bases to assist in supporting the customer's needs.
- Process requests for credit, rebill and returns as needed.
- Meet or exceed established order accuracy and timeliness metrics.
- Handle all customer contacts in a professional and courteous manner. Must be able to manage conflict and bring to resolution.
- Compose accurate, prompt, and appropriate replies to all customer contacts.
- Support promotional sales campaigns and product launches.
- Handle all product complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations.
- Identify business process improvement opportunities and provide feedback for knowledge database updates.
- Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions.
- Provide support to other team members as needed and perform other duties as assigned.
- Minimum of a High School Diploma or GED.
- Minimum 2 years of business related experience in a customer contact or call center.
- Proficiency in Microsoft Office applications.
- Experience with contact center software / phone systems.
- Excellent customer service skills
- Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner.
- Excellent organizational skills; attention to detail.
- Must be able to work shifts ranging from 7:00am - 7:00pm CST, including willingness to work overtime as required to support business needs.
- Must be able to work remotely, if required.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
