Customer Service Representative
12 hours ago
We are seeking a highly skilled and experienced Customer Service Specialist to join our team at ReqRoute, Inc. As a Customer Service Specialist, you will be responsible for providing exceptional levels of customer care that meet or exceed all internal sales support and external customer expectations.
Responsibilities:- Process customer orders received via various contact channels, reviewing them for accuracy and completeness, and confirming or correcting them prior to entry in the ERP system.
- Identify and coordinate the resolution of any issues that may negatively affect customer satisfaction, creating requests in appropriate applications/data bases to support the customer's needs.
- Process requests for credit, rebill, and returns as needed, meeting or exceeding established order accuracy and timeliness metrics.
- Handle all customer contacts in a professional and courteous manner, managing conflict and bringing it to resolution.
- Compose accurate, prompt, and appropriate replies to all customer contacts, supporting promotional sales campaigns and product launches.
- Handle all product complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations.
- Identify business process improvement opportunities and provide feedback for knowledge database updates.
- Maintain an up-to-date, comprehensive knowledge of company services and products through participation in training, coaching, and feedback sessions.
- Provide support to other team members as needed and perform other duties as assigned.
- Minimum of a High School Diploma or GED.
- Minimum 2 years of business-related experience in a customer contact or call center.
- Proficiency in Microsoft Office applications.
- Experience with contact center software/phone systems.
- Excellent customer service skills.
- Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner.
- Excellent organizational skills; attention to detail.
- Must be able to work shifts ranging from 7:00am - 7:00pm CST, including willingness to work overtime as required to support business needs.
- Must be able to work remotely, if required.
ReqRoute, Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.
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