Wastewater Industry Customer Service Representative

3 weeks ago


Boerne, Texas, United States Van Delden Wastewater Systems Full time
About Van Delden Wastewater Systems

We are a family-owned and operated wastewater service company with over 87 years of experience serving San Antonio, Boerne, and the Texas Hill Country. Our commitment to quality is evident in the exceptional service we provide to our customers, and we're proud to have built a reputation for honesty, customer satisfaction, and workmanship. At Van Delden Wastewater Systems, we believe that doing things right is not only a requirement but also a core value that guides everything we do.

Job Overview

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team. This is a full-time position that requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. As a Customer Service Representative, you will be the main point of contact for customers, handling their inquiries, concerns, and service requests in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service to customers via phone, email, and in-person
  • Process customer service requests, including scheduling and dispatching
  • Communicate effectively with technicians and other team members to ensure seamless service delivery
  • Review and process service forms and invoices for accuracy
  • Assist with special projects and provide backup support as needed
Requirements
  • At least 3 years of experience in customer service, office management, or a related field
  • Service Titan or similar software experience is preferred
  • Efficient with Microsoft Office - Outlook, Word, Excel
  • Ethical professionals with a clean criminal history
What We Offer
  • Competitive salary of $19 per hour with potential for pay increase based on performance
  • Benefits package including health insurance, dental insurance, vision insurance, life insurance, disability insurance, 401(k), and more
  • A fun and dynamic work environment with opportunities for growth and development

Apply now to join our team and be a part of our commitment to delivering exceptional service to our customers



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