Customer Service Ambassador

7 hours ago


Frisco, Texas, United States iFLY World Full time

About iFLY World

iFLY World is a dynamic and innovative organization that delivers the dream of flight to everyone. We are passionate about excellence and innovation, and we strive to create an exceptional experience for our customers.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Operations/Tunnel Team, you will be responsible for providing exceptional customer service, selling our unique indoor skydiving experience, and resolving customer complaints in a timely and effective manner.

Key Responsibilities

  • Provide exceptional customer service to our customers, ensuring a positive and memorable experience.
  • Sell our indoor skydiving experience to potential customers, highlighting the unique benefits and features of our product.
  • Resolve customer complaints and issues in a timely and effective manner, ensuring customer satisfaction.
  • Work collaboratively with our team to achieve sales targets and improve customer satisfaction.
  • Perform additional duties as required, including stocking merchandise, cleaning and maintaining the facility, operating and controlling the wind tunnel, and inventory control.

Requirements

  • Customer service driven with a passion for delivering exceptional customer experiences.
  • Experience in retail sales or hospitality, with a strong understanding of point-of-sale technology.
  • Confident phone interaction and communication skills.
  • Ability to resolve conflict, multi-task, and analyze customer needs.
  • Friendly, upbeat, compassionate, and personable attitude.
  • Team player with integrity, punctuality, and a professional appearance.
  • Basic computer skills and high school diploma or equivalent required.

Benefits and Perks

  • Competitive compensation package.
  • Extraordinary work environment with a dynamic and innovative team.
  • Frequent company updates with leadership team.
  • Free flight time and other benefits.

Why Join iFLY World?

iFLY World is a values-driven company that strives to deliver exceptional experiences to our customers. We value honesty, integrity, loyalty, generosity, tolerance, compassion, confidence, humility, and inclusion. We believe in balance between self, family, team, and community, and we are committed to delivering a world-class experience to our customers.



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