Senior Customer Service Analyst
3 weeks ago
Position Overview:
The Senior Customer Service Analyst plays a crucial role in ensuring exceptional service delivery and operational efficiency. This position serves as the primary liaison between our operations team and clients, ensuring all inquiries are addressed promptly and effectively.
Key Responsibilities:
- Act as the main point of contact for customers regarding product status and delivery timelines.
- Maintain comprehensive knowledge of the organization and its offerings to provide accurate information and support.
- Document customer interactions to identify trends and enhance service quality.
- Manage order administration tasks, including data entry, service estimate processing, and shipment coordination.
- Collaborate with team members while also being capable of working independently after training.
Essential Qualifications:
Applicants should possess a University Degree with a minimum of 2 years of relevant experience, or an Advanced Degree in a related field, or alternatively, 6 years of relevant experience without a degree.
Experience in data entry and customer-facing roles is required.
Must be a U.S. Person as defined by relevant regulations.
Preferred Qualifications:
Strong communication skills to engage effectively with various stakeholders.
Familiarity with SAP and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Ability to manage multiple tasks in a dynamic environment and make informed decisions to resolve complex issues.
Previous experience in the aerospace maintenance, repair, and overhaul (MRO) sector is advantageous.
Company Commitment:
At Nightwing, we value diversity and inclusion as essential components of our success. We believe that a variety of perspectives fosters innovation and leads to better outcomes for our workforce and clients.
We are dedicated to creating an environment where all employees can express their ideas and contribute to overcoming industry challenges.
Benefits:
We offer a competitive benefits package that includes medical, dental, and vision insurance, a robust 401(k) plan with employer matching, tuition reimbursement, and various wellness programs.
Additional benefits include life insurance, disability coverage, and support for family planning and adoption.
We strive to provide our employees with the resources they need to thrive both personally and professionally.
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