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Customer Experience Specialist

2 months ago

Opalocka, Florida, United States Fontainebleau Development Full time

Job Summary:

Fontainebleau Development is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide excellent customer service to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Assist clients with their requests, such as fuel, catering, hotel accommodations, and ground transportation.
  • Bill clients for services rendered and maintain accurate records.
  • Set up new accounts and perform other clerical duties as required.
  • Transport clients to airport terminals and local hotels as needed.
  • Perform other duties as required to ensure the smooth operation of our customer service department.

Requirements:

  • High school diploma or general education degree (GED) required.
  • One year of experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills required.
  • Ability to work well under pressure and multitask in a fast-paced environment.
  • Ability to maintain a high standard of professional appearance and attitude at all times.

Preferred Qualifications:

  • NATA CSS Certified.
  • NATA Miss Fuel Prevention.
  • TFBO CUS/UNV certified.
  • Phone Etiquette Efficient.
  • FlightBridge Trained.
  • Traqpak Trained.

Working Conditions:

The Customer Service Representative will work in a fast-paced environment, interacting with clients and colleagues on a daily basis. The ability to work well under pressure and multitask is essential for this role.