EUC Desktop Support Specialist

2 months ago


Opalocka, Florida, United States Tata Consultancy Services Full time
About the Role

We are seeking a highly skilled EUC Desktop Support Specialist to join our team at Tata Consultancy Services. As a key member of our IT team, you will be responsible for providing expert-level support for Windows 10 and network peripheral devices.

Key Responsibilities
  • Device Management: Manage and maintain Windows 10 devices, including imaging, deployment, and troubleshooting.
  • Network Infrastructure: Troubleshoot and resolve issues related to network peripherals, including printers, scanners, and other devices.
  • Service Desk Support: Provide timely and effective support to internal customers, resolving issues and escalating complex problems to senior engineers as needed.
  • Process Improvement: Collaborate with the IT team to identify areas for process improvement and implement changes to enhance the overall support experience.
Requirements
  • Technical Expertise: Strong knowledge of Windows 10, network infrastructure, and device management.
  • Soft Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Experience: Minimum 3 years of experience in a similar role, with a strong background in Windows 10 and network infrastructure.

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