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Mortgage Loan Officer

2 months ago

Plano, Texas, United States Zillow Full time
About the Role

We are seeking a highly skilled Mortgage Loan Officer to join our team at Zillow Home Loans. As a Mortgage Loan Officer, you will be responsible for originating mortgage loans, providing exceptional customer service, and building relationships with customers and partners.

Key Responsibilities
  • Originate mortgage loans and provide timely follow-up and courteous professional correspondence
  • Answer and manage incoming calls from customers, ensuring exceptional customer service
  • Establish and build relationships with customers and partners, including real estate agents
  • Analyze clients' needs to ensure compliance and maximum customer satisfaction
  • Consult with borrowers and guide them through the loan process, including securing borrower financial/credit information and other proper documentation
  • Ensure successful completion of all assigned Mortgage Loan Officer Training and Licensing activities
  • Understand and comply with current requirements of applicable federal and state laws and regulations
  • Maintain in-depth knowledge of available loan programs, including FHA, VA, Conventional, ARM, Jumbo, etc.
  • Successfully structure loans for fulfillment partners to underwrite, process, and fund
  • Collaborate with team members and share best practices
Requirements
  • Active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license
  • Successfully completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test - National Component with Uniform State Content
  • 1+ years of mortgage sales experience, with 2+ years of sales, call center, and customer service experience highly preferred
  • Associates or Bachelors degree preferred, with financial/business background preferred
  • Proficient in Microsoft products, including Outlook, Word, and Excel
  • Passionate about client relationships and consultative selling, with excellent communication and interpersonal skills
About Zillow

Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.

Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.

The work we do helps people get home, and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

We're committed to fostering an inclusive, innovative environment with the best employees, and we're an equal opportunity employer committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.