Mortgage Loan Processor
4 weeks ago
Job Summary:
This role is responsible for processing mortgage loans generated by First United Bank employees. The successful candidate will provide excellent customer service, ensure timely handling of loan files, and work within posted service levels.
Key Responsibilities:
- Process mortgage loans from various locations and consultants.
- Provide customer service to borrowers and internal customers.
- Check reports and follow up on assigned loans.
- Ensure timely handling of all loan files.
- Work within all posted service levels on all loans.
- Review and evaluate documentation for completeness.
- Communicate with customers regarding loan status and additional documentation.
- Work with loan officers, borrowers, and closers to provide updates and address issues.
- Submit completed loan files for underwriting approval.
- Use conversation logs to accurately note progress of files.
Additional Responsibilities:
- Perform other duties as requested by Executive Management or Supervisor.
- Complete required compliance exams on a yearly basis.
- Adhere to all First United Policies and Procedures.
- Dress professionally.
- Recommend methods to improve the department.
Requirements:
- High School diploma or GED required.
- Some secondary education preferred.
- Mortgage banking experience preferred.
- Proficient in Microsoft Office.
- Excellent phone etiquette.
- Ability to multi-task.
Working Conditions:
- Normal office environment.
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