Customer Service Representative
1 month ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the overall success of our organization.
Key Responsibilities:
- Assist customers with U-Haul products and services, providing solutions to their needs and concerns.
- Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient processing.
- Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
- Clean and inspect equipment on the lot, maintaining a high level of cleanliness and organization.
- Answer customer questions and educate them on U-Haul products and services, promoting a positive and informative experience.
- Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
- Install hitches and trailer wiring, ensuring safe and secure connections.
- Fulfill propane and drive a forklift, demonstrating a willingness to learn and adapt.
Requirements:
- Valid driver's license and ability to maintain a good driving record.
- High school diploma or equivalent.
Work Environment:
The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.
Physical Demands:
The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs.
Benefits:
- Career stability.
- Opportunities for advancement.
- Mindset App Reimbursement.
- Gym Reimbursement Program.
- Health insurance & Prescription plans, if eligible.
- Paid holidays, vacation, and sick days, if eligible.
- Life insurance.
- MetLaw Legal program.
- MetLife auto and home insurance.
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
- 401(k) Savings Plan.
- Employee Stock Ownership Plan (ESOP).
- 24-hour physician available for kids.
- Dental & Vision Plans.
- Business travel insurance.
- You Matter EAP.
- LifeLock Identity Theft Protection.
- Critical Illness/Group Accident Insurance.
- Dave Ramsey's SmartDollar Program.
U-Haul is an Equal Opportunity Employer:
We are committed to creating a diverse and inclusive work environment, where all employees feel valued and respected. We welcome applications from qualified candidates of all backgrounds and perspectives.
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