Customer Service Representative

4 weeks ago


Chula Vista, California, United States ITW Full time
Job Summary

As a Customer Service Specialist at RxSafe LLC, you will play a vital role in providing exceptional support to our customers. This includes answering incoming calls, managing support tickets, and coordinating trade shows and events. If you have excellent communication and problem-solving skills, and are able to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

Answer incoming calls and provide excellent customer service

Manage support tickets and escalate issues to the technical team as needed

Coordinate trade shows and events, including logistics and equipment management

Facilitate customer surveys and reporting

Maintain open RMA orders and work with accounting to invoice customers

Requirements

Excellent communication and problem-solving skills

Ability to work in a fast-paced environment

Proficiency in CRM workflows and analysis tools

Strong organizational and time management skills

What We Offer

Competitive salary range of $21.00 - $26.00/hour

Extensive benefits package with a generous employer contribution

Paid holidays and flexible paid time off

Opportunities for personal and professional growth and development

A dynamic and innovative work environment

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