Customer Service Representative
4 weeks ago
As a Customer Service Specialist at RxSafe LLC, you will play a vital role in providing exceptional support to our customers. This includes answering incoming calls, managing support tickets, and coordinating trade shows and events. If you have excellent communication and problem-solving skills, and are able to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities
Answer incoming calls and provide excellent customer service
Manage support tickets and escalate issues to the technical team as needed
Coordinate trade shows and events, including logistics and equipment management
Facilitate customer surveys and reporting
Maintain open RMA orders and work with accounting to invoice customers
Requirements
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
Proficiency in CRM workflows and analysis tools
Strong organizational and time management skills
What We Offer
Competitive salary range of $21.00 - $26.00/hour
Extensive benefits package with a generous employer contribution
Paid holidays and flexible paid time off
Opportunities for personal and professional growth and development
A dynamic and innovative work environment
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