Customer Service Representative

4 weeks ago


Chula Vista, California, United States Regis Corporate Full time

Job Summary:

The Receptionist is the first point of contact for customers, setting the tone for their experience at Supercuts. We're seeking a professional and enthusiastic individual to provide exceptional customer service, ensuring a warm and welcoming environment for all visitors.

Key Responsibilities:

  • Greet customers promptly and check them in efficiently
  • Answer phone calls clearly and confidently, providing accurate information and assistance
  • Inform customers about check-in options, including online reservations and phone bookings
  • Assist customers with product inquiries and suggest additional services
  • Create tickets for customers in the POS system and provide accurate wait times
  • Process payments, gather feedback, and maintain a clean and organized workspace
  • Follow sanitation procedures, keep the desk area tidy, and restock supplies as needed

Requirements:

  • Strong customer service skills and a professional demeanor
  • Excellent communication and multitasking abilities
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Flexibility with scheduling and a commitment to punctuality
  • Professional appearance and a positive attitude

Working with Regis:

As a direct employee of the franchisee, you will be responsible for employment matters, including hiring, firing, discipline, and supervision. Regis will not receive a copy of your employment application and will have no involvement in hiring or other employment decisions.



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