Customer Service Representative

4 weeks ago


Chula Vista, California, United States Chick-fil-A Mile of Cars DTO and Chula Vista West FSR Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Chick-fil-A Mile of Cars DTO and Chula Vista West FSR. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a positive dining experience for our guests.

Key Responsibilities:

  • Customer Service:
    • Provide warm and friendly greetings to customers.
    • Take and process customer orders accurately and efficiently.
    • Address customer inquiries and resolve any issues or complaints with professionalism.
    • Maintain a positive and enthusiastic demeanor while interacting with guests.
  • Food Preparation:
    • Prepare food items according to Chick-fil-A's recipes and standards.
    • Assemble and package food orders for dine-in, drive-thru, or delivery.
    • Ensure all food products are handled and stored properly to maintain quality and safety.
  • Cleanliness and Maintenance:
    • Keep work areas, dining areas, and restrooms clean and organized.
    • Follow proper sanitation and safety procedures in food handling and preparation.
    • Perform routine cleaning tasks, including washing dishes and utensils, and disposing of waste.
  • Team Collaboration:
    • Work collaboratively with team members to ensure smooth and efficient operations.
    • Communicate effectively with colleagues and supervisors to address any operational needs or concerns.
    • Assist in training new team members as needed.

Qualifications:

  • Excellent interpersonal and communication skills with a focus on customer satisfaction.
  • Ability to follow recipes and procedures accurately while maintaining high standards of quality.
  • Willingness to work as part of a team and support colleagues.
  • Availability to work various shifts, including evenings, weekends, and holidays.

Benefits:

  • Competitive pay
  • Opportunities for advancement
  • Flexible scheduling
  • Free meals at work
  • Closed Sundays


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