Customer Service Representative

4 weeks ago


Chula Vista, California, United States Orkin Full time
Customer Service Specialist

At Orkin, we're committed to delivering exceptional service to our customers. As a Customer Service Specialist, you'll play a critical role in ensuring every customer has a positive experience with our company.

Key Responsibilities:

  • Field incoming requests and schedule service visits to minimize drive time for Orkin Pros.
  • Lead with empathy and a service mindset to coordinate service, resolve issues, and support overall satisfaction.
  • Monitor, update, and maintain customer databases with accurate customer information.
  • Reschedule unserviced accounts within 24 hours.
  • Participate in quality assurance processes, programs, and initiatives.

What We Offer:

  • Competitive earnings: $19-19/hour.
  • Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.

Why Choose Orkin?

  • We're a global residential and business service provider with over 120 years of experience.
  • The pest management industry is growing and recession-resistant.
  • We value a service-oriented mindset, commitment to excellence, and teamwork.
  • We're financially stable and growing as the largest subsidiary of Rollins, Inc.

Qualifications:

  • Sales experience preferred.
  • High School Diploma or equivalent required.
  • Valid driver's license.
  • Ability to obtain the appropriate pesticide license/certification if required.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.



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