Showroom Customer Service Representative

4 weeks ago


Chula Vista, California, United States Ferguson Full time

About Ferguson

Ferguson is a leading value-added distributor across residential, non-residential, new construction, and repair, maintenance, and improvement (RMI) end markets. With a portfolio of over 34,000 suppliers and serving more than one million customers, we deliver local expertise, value-added solutions, and a wide range of products.

Job Summary

We are seeking a Showroom Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, supporting outside sales associates, and working closely with showroom sales consultants to ensure customer needs are met.

Responsibilities

  • Assist customers on the showroom floor
  • Develop knowledge of our entire product offering
  • Support outside sales associates
  • Work with showroom sales consultants to ensure customer needs are met
  • Provide personalized customer service through timely quotations and accurate order processing
  • Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information

Requirements

  • 0-3 years of prior customer service experience preferred
  • Knowledge of plumbing fixtures, lighting, and appliances preferred
  • Results-oriented, able to meet goals, build relationships, and enjoy a team environment
  • Excellent communication skills for phone and in-person sales, time management, and organizational skills
  • Ambition to succeed and self-motivated
  • General digital literacy
  • Ability to multitask
  • Passion for customer service
  • Ability to learn quickly

What We Offer

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families. Our competitive benefits package includes medical, dental, vision, retirement savings with company match, paid leave, employee assistance programs, associate discounts, community involvement opportunities, and more.


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