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Customer Service Specialist
2 months ago
Position Overview:
In this role, you will operate under general supervision to deliver exceptional enrollment services. Utilizing your advisory and technical skills, you will assist students and alumni effectively and efficiently.
Key Responsibilities:
- Provide professional support to students and former students, addressing their needs with a focus on quality service.
- Oversee the operations of the Call Center, ensuring a high standard of customer service is maintained.
- Lead and coordinate customer service initiatives, enhancing the overall experience for all clients.
Qualifications:
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Experience in customer service or related fields is preferred.
