Bilingual Customer Service Representative
15 hours ago
This role is crucial to the success of our retail stores. Customer Service Specialists work closely with customers to understand their needs, provide solutions, and ensure maximum satisfaction. They are also responsible for staying up-to-date with product features and maintaining high-quality standards.
Key Responsibilities:- Provide excellent customer service and ensure high levels of satisfaction
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build trust relationships with customers and provide personalized solutions
- Process sales transactions accurately and consistently
- Meet sales goals and maintain precise work order files
- Pull products from the sales floor or warehouse and tint/mix products as needed
- Stock shelves, set up displays, and maintain store equipment
- Load/unload delivery trucks and assist with deliveries
- Maintain in-stock and presentable condition of assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures and suggest ways to improve sales
- Must be at least 18 years old
- Must be legally authorized to work in the country of employment
- Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, including evenings and weekends
- Valid, unrestricted Driver's License
- High School diploma or GED
- At least one year of experience in a delivery, retail, or customer service position
- Previous experience selling paint and paint-related products
- Ability to read, write, comprehend, and communicate in more than one language
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