Job Summary: We are seeking a skilled Reservation Clerk to join our team at the Steamship Authority's Mashpee Reservation Office. As a Reservation Clerk, you will be responsible for providing exceptional customer service to our clients, answering phone calls, and processing reservations in our system.

Key Responsibilities:

• Answering telephone calls and providing assistance in making, changing or canceling vehicle reservations and high-speed passenger reservations
• Processing reservations in our system
• Providing customers with general information such as vehicle space availability, schedule information, and more
• Troubleshooting website concerns with customers
• Record entry and processing

Requirements:

• Proficient telephone skills including clear diction and spoken English
• Competent customer service skills
• Experience in basic PC computer skills
• Knowledgeable in the basic use of the internet, web browsers, iOS and Android
• Willingness to learn and take initiative
• Reliability, good transportation
• Available for weekends and holidays and possible nights

Employment Requirements:

• Pass a pre-employment drug test
• Pass a background check